Customer Experience Representative
Sales
Position Overview: The Customer Experience Representative plays a key role in driving customer satisfaction and sales growth by providing exceptional service and proactive sales support. This role is responsible for managing inbound inquiries, assisting customers with product selection, processing orders, and identifying opportunities to upsell or cross-sell solutions. By building strong relationships and understanding customer needs, the Customer Experience Representative helps increase revenue while ensuring a seamless purchasing experience
About the vacancy
Customer Experience Representative
Essential Job Functions
· Engage with customers via phone, email, and chat to answer inquiries, provide product recommendations, and drive sales opportunities.
· Process orders, quotes, and returns efficiently while ensuring accuracy and a smooth transaction process.
· Understand the products, services, and markets FSI supports.
· Identify upselling and cross-selling opportunities by understanding customer needs and suggesting relevant products or solutions.
· Proactively follow up with customers on quotes, order status, and potential reorders to maximize sales opportunities.
· Work closely with the Market Development team to support the sales cycle and customer retention efforts.
· Maintain detailed customer records in CRM systems, tracking interactions, preferences, and opportunities.
· Gather customer feedback and provide insights to improve the overall sales and customer experience strategy.
Requirements:
· Strong communication and interpersonal skills with a sales-oriented mindset.
· Ability to build rapport and establish trust with customers.
· Excellent organizational, processing, and time-management skills.
· Problem-solving skills with a proactive approach to addressing customer needs.
· Experience using CRM software and customer support tools.
· Prior experience in customer service, inside sales, or a related field is a plus.
· A background, or immersive understanding of the construction industry, fasteners, or related markets is preferred.
How to apply
Are you the candidate we are looking for? Send your application along with your CV to
Customer Experience Representative
Benefits of Working at FSI
Competitive Salaries
We offer industry-leading salaries to ensure our employees feel valued and motivated to perform at their best.
Comprehensive Benefits Program
Our comprehensive benefits programs include medical, dental, and vision insurance.
Retirement Plans
We offer competitive 401(k) retirement plans with company matching to help our employees secure their financial future.
Employee Recognition Programs
We recognize and reward outstanding performance with our employee recognition programs, including bonuses, awards, and special events to celebrate achievements.
Employee Stock Ownership Program
At Fastener Systems, all full-time employees are owners through the ESOP, fostering a vested interest in the company's success. This shared ownership boosts our competitiveness, as each employee-owner benefits from the company's growth. It's an added benefit, alongside the retirement plan, at no extra cost.
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